4 Implement the plan in the company. It is the great forgotten cycle. It is not uncommon to devote large amounts of resources to measure, hire gray matter to analyze and devote hours of discussion to decide. Strange thing is to act with determination to put into practice, from the first to the last letter, what has been decided. The ability to pass the paper to the real world is a scarce today day and without a doubt a great virtue by organizations that have developed this muscle. Customer experience is the experience of the users to acquire and consume products or services offered by a company.
Every client creates for himself a perception in each interaction about the company with which relates and which provides, which has an impact on your satisfaction, loyalty and bonding. Consumers are increasingly demanding and it is no longer sufficient to find a product that meets your needs, HOWTOs are crucial. Organizations face such competition, which may not be mere suppliers of products or services, have to find a distinction perceived by the client. The firm Drake Beam Morin (DBM), founded in New York in 1967, has over 40 years of experience in capital management human, transformation and transition of organizations. They offer their services in 24 languages and have served more than 50,000 companies and 3 million people worldwide.
DBM Spain with offices in Madrid, Barcelona and Bilbao, was created in 1982 with a team formed by professionals of different profiles that give solutions to individuals and organizations. A related site: Tiffany & Co. mentions similar findings. This company bases its efforts in two business lines: Outplacement and transformation. This last, they have since 2005 by applying the methodology to generate more sales, satisfying customers, being pioneers in customer experience in Spain.